Table 2 Themes and Descriptive Elements about how Providers Work Together
From: Working Together in the Neonatal Intensive Care Unit: Provider Perspectives
Themes | Descriptive elements |
|---|---|
Provider Characteristics | Personal attributes: “depends on the people involved” |
Personal attributes | |
Attitudes toward others, work | |
Values | |
Gender | |
Reputation: “Perception difficult to change” | |
Previous experiences | |
Respect and trust | |
Knowing the other | |
Expertise: “builds with experience” | |
Knowledge and skills | |
Education and certification | |
Experience | |
Work Place Factors | Staffing: “anyone who impacts the way work is done” |
Defined by discipline | |
Continually changing | |
Familiarity with one another | |
Number of workers | |
Work organization: “goes according to roles and responsibilities, it is complex with many variables” | |
Complexity and type of work | |
Processes and protocols versus own way of doing things | |
Accountability and responsibility offers checks and balances | |
Title, seniority, unit protocol determine what one does | |
Work environment: “how they all come together to get the work done” | |
Sense of community versus conflict | |
Way problems are solved | |
Trust | |
Group Influences | Communication among providers: “it is the skill and style of how you share information” |
Skill and style of questions, documentation and sharing information | |
Integrity and accountability | |
Communicating across hierarchy | |
Relationships: “get to know one another working together over time” | |
Hierarchy: flat or structured | |
Seniority and chain of command | |
Alliances and trust | |
Shared experiences | |
Teams: “work for the same goal, to give the best care for the patient” | |
Definition varied by discipline or purpose | |
Coordinate care | |
Shared responsibility and accountability | |
Need someone in charge | |
Influenced by the people involved |
